Do you want to grow your business? Are you wondering how to set up a marketing system that delivers consistent results? In this article, you’ll discover how to build a five-step marketing plan that works.
Summary
Why you need a social marketing strategy
Social media marketers are good at analyzing individual platforms. We know the latest trends on TikTok, the newest updates on Instagram, and the secrets of organic publishing on Facebook. But sometimes it’s good to zoom out and see the bigger picture. That’s where marketing strategies come into play.
Strategy helps you do the right thing, in the right place, for the right people. With a targeted message, you can achieve sustainable, continuous growth. And you’ll be able to understand exactly which parts of your marketing efforts are working and why.
Choose the winning marketing channels
Strategy sometimes means making unexpected choices. Maybe you won’t use the same social networks everyone else does, or you won’t publish in the same formats. That’s because you’ll do what works for your company, instead of following what’s popular. The latest trends and hacks might get you quick wins, but those victories may not bring the sustainable, quality returns you want. They might require more effort or resources than you can justify. Or they might simply target the wrong audience.
For example, at the start of 2023, everyone is excited about “},{artificial intelligence” tools and there’s a lot of potential. Before jumping in, it’s worth pausing and asking yourself: “How relevant is this for my business? What will it do for my business?”
Powerful new AI tools like ChatGPT-4 could transform marketing if used the right way. The most successful businesses on social media didn’t get there by following trends or by luck or intuition. It might look that way, but in reality, everything they do is based on strategy. They chose their platforms, content formats, and messages strategically.
Show the results of your social media marketing plan
Whether you’re an entrepreneur working with clients or employed as part of a marketing team, strategy is also important for your job security.
You need to be able to show the results of your marketing efforts. Real, valuable outcomes like revenue and customers, rather than vanity metrics like likes and shares. A solid strategy makes it easier to achieve your marketing goals and therefore measure the results.
Plus, it prepares you for the future. If you offer to get 1,000 new followers for your client, that’s a limited result. You reach it and the job is done. But if you create a deep strategy that will continue to grow the business and generate revenue over time, then you’re providing long-term value.
The overall marketing plan
So today, we’re stripping your social media marketing down to the strategy. Forget the latest marketing tools and tactics. Forget A/B testing and metrics. Let’s talk about the basics: doing the right thing, in the right place, for the right people. That’s how you get better results with less effort. This is the overall plan for digital marketing.
We’ll build a social marketing machine in just five steps. Each step depends on the one before. If you cut corners, the machine won’t work!
We call these steps the 5 M’s:
- Model: what you’re selling.
- Market: who you’re selling to.
- Message: how you’re selling.
- Media: how your message is delivered.
- Machine: putting all the parts together.
#1: Your marketing plan: model
The first step is to define your business model. Ask yourself:
- What does this business do?
- How does it provide value to customers?
- Why should those customers care?
It’s about finding your unique selling proposition. Distill your model down to one or two key revenue drivers. These might be hero products or your most valuable services. Once you know what to focus on, think about how to differentiate your business from its competitors.
Don’t worry yet about minor products or ancillary benefits. They don’t bring enough value to your strategy. It’s better to excel at one thing than to have a mediocre offering in five different areas. If your business is large enough to have more than two revenue drivers, then congratulations! Your company is also large enough to have separate marketing strategies.
The strategy we’re building here will sell one offer to one market segment at a time. It’s about focus and differentiation.
#2: Your Marketing Plan: Market
Next question: who are you selling to?You might think you already have a clear idea of your target market or audience. Maybe you have a document full of buyer personas.
When was the last time you updated those ideas? Markets and individuals have changed a lot in recent years. Are you sure you’re still selling to the right customers? Especially if you’re struggling to sell a new service, or you find that an established product suddenly isn’t selling, it might be time to check your market.
When defining your market, you’ll need to consider three different aspects:
- Demographic . This includes things like age, gender, income level, and occupation of your ideal customer.
- Geographic . Location details like province, state, or county.
- Psychographic . Subjective information such as their attitudes, values, beliefs, lifestyles, affiliations, challenges, concerns, and pain points.
The psychographic aspects of your audience are the most important. And they are also the most likely to change. With the emergence of new technologies, trends, and ways of working, your market could look radically different.
You need to understand exactly who you’re selling to, as well as their problems. What are their struggles that only your company can solve?
Your goal is to identify the top 20% of your customers, so don’t worry if the market you define excludes some of your clients. This strategy will focus only on the highest value customers who will bring ongoing sales and refer you to other high-value prospects.
#3: Your Marketing Plan: Message
When you know your model and your market, it’s easy to craft the right message. You know who you’re talking to and what you want to say.However, this stage of the process deserves more time and effort. You need to find a compelling, persuasive, and absolutely clear message. The message must speak to your market. It must tap into their highest hopes and deepest fears; their pain points and problems; and their desires, goals, and aspirations.
The right message will bridge the gap between negatives and positives. It will guide your market from their problems toward a solution, in the form of your business.When marketing campaigns fail, it’s usually for one of two reasons:
- they are focusing on the wrong market, trying to solve a problem the audience doesn’t have.
- They are sending the wrong message: they have the right model and market, but their audience still doesn’t care enough about the problem. Your message should speak to a problem that people urgently want to solve.
If you’re struggling to sell, it sometimes means you need to adjust your model or market. More often, you just need to rephrase and reposition your message. Sometimes, it’s as simple as picking up the language your market is currently using.
For example, if you want to sell a service to nutritionists, you should read the top five books on nutrition on Amazon before writing your marketing message. Why? Because those books will teach you the keywords, style, and phrases that nutritionists are currently using. Your marketing message will be written in their language instead of yours.
#4: Your Marketing Plan: Media
You’ve created the perfect message. Now what? How do you make sure it reaches the right people?You don’t want to get lost in the wasteland of social networks and media channels that your market doesn’t use. Ultimately, the pros and cons of different platforms are irrelevant. Trends are irrelevant. Anecdotal wisdom about the most effective social networks is irrelevant.
The only thing that matters is where your audience is.That’s where you need to share your message. If you’ve worked on defining your market, you’ll already know exactly where to find them. You can avoidwasting time on platforms or trendsthat do not match your business.
Of course, there’s more to media than simply choosing a platform. You also have to think about the details.
- Which media platforms or social networks will you use?
- Are paid or organic content more effective for your market?
- What type of content do they value most: video, images, text, or podcasts?
- Do long or short content work better for your message?
Naturally, the answers to some of these questions are interdependent. If you use YouTube and Instagram, video is almost inevitably your main content format. If you use a combination of different social networks, you might prefer content that can be quickly repurposed across multiple platforms.
Video and audio are particularly flexible formats. You can cut longer content into short segments and generate transcripts to use as text posts. Longer articles can be broken down into short posts and presentations. Work smarter, not harder!
#5: Your Marketing Plan: Machine
You have your model, your market, your message, and your media. Now it’s time to put all the pieces together to create the ultimate social marketing machine. You’ll get leads from social media and send them on a seamless customer journey, turning them into dedicated brand advocates.
But here’s the interesting part: you’ll do it all backwards.Many marketers start by creating a marketing funnel. They build the funnel and then hope customers do what they want. We’re not doing that. In the machine, you start by deciding what you want from the customers. Then you reverse-engineer their journey to create a marketing funnel.
Let’s say you want people to sign up for a masterclass. This will bring in some money and give you the opportunity for cross-sell, upsell, or to get referrals.Now take a step back. How do people get to the masterclass? Maybe they had to book a sales call. How did they schedule it? They clicked a link from a webinar. OK, how did they find the webinar? Keep following the previous steps until you have a complete customer journey.
In 9 out of 10 cases, you’ll end up with a fairly classic marketing funnel that starts with social media, offers a lead magnet, and ends with acquiring the lead. But the key difference is that it was designed with the customer journey and final goal in mind. It’s not just a standard model where you’ve inserted various content pieces.
Also, thanks to the way the overall social marketing plan works, you’ll be able to quickly spot problems. When people drop out of the funnel, is it because of the model, the market, the message, or the media? What can you tweak? How can you be more effective?
When marketers start by creating a funnel, they always assume they have funnel problems. In reality, it’s more likely they’re sending the wrong message or speaking to the wrong people. You’ll be able to detect such issues faster because of how you built your machine: starting with basic components like the model and market, and only assembling the machine at the end.
If you’ve followed all the steps of the overall social marketing plan, you should see more customers successfully completing your marketing funnel. Don’t forget to regularly check if your market has changed or if your message could be improved. Every machine needs maintenance from time to time, after all.
Source: socialmediaexaminer






